Our company manufactures art brushes used for traditional Japanese painting, ink painting, and anime background art in Kumano-cho, Hiroshima Prefecture, Japan. In addition, we produce specialized "HAKE" brushes used for crafts such as Japanese dyeing and printing, including brushes used by artisans for making these crafts.

Our brushes are handmade by our skilled artisans, each one crafted with care.

Kumano-cho is home to various brush manufacturing companies, with about 80% of Japanese calligraphy, painting, and cosmetic brushes being produced in the town. Brushes made in this region using traditional methods are called "Kumano Fude" and they were the first to be designated as "Traditional Crafts" in Japan's brush industry.

"Shougetsudo," our company, is the largest producer of Japanese painting brushes in this region, and our brushes are widely used throughout Japan. Recognizing the skill of our artisans, Studio Ghibli commissioned us to develop the "Anime Fude"(Fude=Brushe) for animation background art. In recent years, various hand-painted animation background art companies in Japan have used this brush.

Our brushes, including the Anime Fude, are available at overseas art supply stores. Due to an increase in inquiries from individual customers, we have started cross-border sales at our online shop.

However, as a traditional brush manufacturing company, we only have artisans and cannot afford to hire specialized staff for cross-border sales.

Therefore, when delivering products from our company to customers, it is difficult for us to address various issues that arise due to differences in rules, customs, and languages between countries.

To smoothly deliver products to our customers, we kindly ask you to read the following before making a purchase and cooperate with us.

Company Name: Shougetsudo Co,Ltd. / 株式会社 松月堂

Managing Director: NAKAGAWA Kikunori / 中川 聞法

Operations Manager: KUNIMASA Yuya / 國政 悠也

Address:
Postal code 731-4221
1-3-4, Dekiniwa, Kumano-cho, Aki-gun, Hiroshima, Japan

広島県安芸郡熊野町出来庭一丁目3-4

business days : Monday to Friday

business hours : JST 8:00 to 17:00

Phone number : +81-82-854-4429

We can only answer the phone in Japanese.

If you must call us.When you call our company, the first person who answers the phone may only speak Japanese. Please say, 'Please switch to Kunimasa.'

Kunimasa can speak only a little English, but will try to help you.

For inquiries in English, please use the contact form at the following URL.

https://thebase.com/inquiry/sgden-base-shop

If you have a VAT (TVA)/TAX ID, EORI number, or personal tax identification number required for customs clearance at the time of importation, please indicate the type and number in the remarks field when making your purchase. IOSS is not supported by our online shop.

Please note that depending on the destination country, the importer may be required to pay import taxes and duties at customs clearance.

Additionally, please be aware that we may charge a return shipping fee if the customer refuses receipt or cancels the order due to reasons such as payment of customs duties.

1)Browse our products and add desired items to your cart.

2)Proceed to checkout and enter your shipping information.

3)Select your preferred payment method and complete your purchase.

Orders placed by 10:00 a.m. Japan time will be shipped the same day or the next day. However, please note that orders placed on Saturdays, Sundays, and holidays will not be processed for shipment.

Orders will be shipped to the customer's specified address by the shipping service (DHL or ECMS Japan) selected by the customer at the time of order. However, if you live in a remote area, we may ship by EMS. If your address is in a disputed area, we may cancel your order.

Delivery through DHL: Approximately one week from the time of payment.

Delivery through ECMS Japan: Approximately two weeks from the time of payment.

Please note that delivery times may vary and it could take up to 4 weeks depending on factors such as weather, season, traffic conditions, and other unforeseen circumstances.

Once your order has been shipped, a shipping slip number will be provided to your email. You can track the status of your shipment via our tracking website.

While we take great care in packaging, damage may occur due to unforeseen circumstances. If you notice any damage to the packaging upon delivery, please ask the delivery staff to reject the package and check the contents for damage in the presence of the delivery company.

Payment methods available for overseas purchases are Amazon Pay, PayPal, and bank transfers. In the case of bank transfers, the buyer is responsible for Bank transfer and remittance fees.

Fees vary depending on the bank you use.

- Prices and fees included in the invoice -

The selling price of each product is shown on each product page.

Shipping fees vary depending on the region and delivery service selected.
(DDU/Delivered Duty Unpaid)All prices listed per item and invoices do not include customs duties.

In the case of bank transfers: bank transfer fees.

In the case of bank transfers: bank remittance fees(Varies depending on the bank you use)

Import duties and other taxes (varies depending on the destination country)

Even if you write 'gift' in the remarks column, we generally do not offer gift wrapping or message cards. However, we will always wrap your order in our special orange Kumano brush paper, even for regular orders. If the delivery address differs from the order address, the delivery address will always receive a delivery note with the order amount. Please be cautious when sending items directly to a different delivery address as a gift.

We generally do not accept returns or exchanges, except in the case of defective items or items that differ from what was ordered and shipped.

If you return, exchange, or cancel an order with no defective items or incorrect contents, we will not refund the shipping or return shipping costs.

Please refer to our Refund Policy for details on refunds.

If the item is defective or packaged incorrectly, we will immediately process a return or exchange. Cancellation is also possible in this case.

Please contact us using the contact form at the following URL.

https://thebase.com/inquiry/sgden-base-shop

If you cancel your order after placing it but before customs clearance in Japan, we will refund the full amount.

If you cancel your order after customs clearance in Japan is completed, we will refund the amount of your order, excluding shipping and return costs.

If you cancel your order because you receive a defective item or an item that is different from what you ordered, we will refund the full amount of your order.